Shipping & Returns

Shipping

Domestic (U.S.)

We offer a flat rate of $7.99 standard shipping for all U.S. orders.

Orders typically ship within 3–5 business days of purchase. Once shipped, delivery usually takes a further 3–6 business days, so most U.S. orders arrive within 6–11 business days of purchase.

Carrier and Delivery Responsibility

Once a package leaves our facility, it is in the care of the shipping carrier. We are not responsible for:

• Packages lost, damaged, or stolen after delivery, including those left outside by the carrier
• Packages delivered to bungalow colonies, gated communities, or other restricted-access locations where the carrier cannot complete standard delivery
• Delays caused by the carrier, weather, or customs

For lost or damaged packages, please contact the carrier directly to open a claim. We are happy to assist with documentation if needed.

However, the halachic kashrus and accurate representation of every scroll we sell remain our responsibility, and we stand behind every product we ship.

Our Halachic Guarantee

Every mezuzah scroll we sell is hand-written by trained sofrim and inspected for halachic compliance before shipment.

Each mezuzah comes with a unique QR code. Scanning it reveals:

• The scroll's inspection record
• The sofer's information
• An image record of the scroll itself

This provides full transparency and a verifiable record that your mezuzah is kosher and halachically accurate.

If your rav or a sofer wishes to inspect the scroll, that is encouraged. If a legitimate halachic concern is identified, please contact us at info@kmezuzah.com and we will assist appropriately, including inspection, replacement, repair, or refund as the situation warrants.

Returns and Exchanges

Mezuzah scrolls are sacred religious articles. Once a scroll has been delivered to you, it cannot be resold to another customer. For this reason, all sales of mezuzah scrolls are final.

Mezuzah cases are sold only as part of a scroll bundle, not standalone. Bundles are treated as a single religious article and are not eligible for return or exchange by choice. We do accept exchanges in the circumstances listed below, where we will replace the item at no cost to you.

Exceptions to this policy:

• Halachic concerns: If your rav or sofer identifies a halachic issue with your scroll, please contact us. See the section above for our process.
• Damage in transit: If your mezuzah arrives damaged, please contact us within 7 days of delivery with photos. We will replace or repair the item.
• Wrong item shipped: If you receive a different item than ordered, contact us within 7 days and we will make it right.

Contact Us

For any shipping, returns, or scroll-related questions, please contact us at info@kmezuzah.com.

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